1. Introduction
Luminescentflow ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information you provide directly to us, such as when you:
- Request a demo or contact us through our website
- Create an account and use our analytics platform
- Subscribe to our newsletter or blog
- Respond to surveys or provide feedback
Information we collect automatically includes:
- Device information (browser type, operating system, IP address)
- Usage data (pages visited, time spent, links clicked)
- Location data (derived from IP address)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for purposes including:
- Providing and improving our services
- Responding to customer inquiries and support requests
- Sending marketing communications (with your consent)
- Analyzing usage patterns to enhance user experience
- Complying with legal and regulatory obligations
- Preventing fraud and securing our systems
4. Data Security
- AES-256 encryption for data in transit and at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- SOC 2 Type II compliance certification
- ISO 27001 information security certification
5. Data Retention
We retain personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time by contacting us at privacy@luminescentflow.com.
6. Your Rights
Depending on your location, you may have rights including:
- Right to Access: Obtain a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Opt-out of data processing
7. GDPR Compliance
For individuals in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing data includes:
- Your explicit consent
- Contract fulfillment (providing our services)
- Legal obligations
- Legitimate business interests
8. Third-Party Sharing
We do not sell or rent your personal information to third parties. We may share data with:
- Service providers assisting with our operations
- Law enforcement when legally required
- Business partners, with your consent
9. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.
10. Contact Us
For privacy-related inquiries or to exercise your rights, contact:
Data Protection Officer
Email: privacy@luminescentflow.com
Address: Jakarta Innovation Hub, Jl. Sudirman No. 45, Jakarta 12190, Indonesia
11. Policy Updates
We may update this privacy policy periodically. We will notify you of significant changes via email or on our website. Your continued use of our services constitutes acceptance of the updated policy.